PTA Privacy Statement
Last updated: May
This Privacy Statement explains how the Public Transport
Authority (“us” or “we”) collects, uses and discloses your personal information.
This Privacy Statement may change periodically, so please check back from time
to time. For your information, the date of the last update to this Privacy Statement
is stated at the top of this statement.
information we collect and how it is collected
When you access this website, our internet service provider
makes a record of your visit and logs the following information for statistical
Your server address;
Your top level domain name (for example .com,
.gov, .au, .uk etc.);
The date and time of your visit to the site;
The pages you accessed and documents downloaded;
The previous site you have visited; and
The type of browser you are using.
This information about your use is only analysed on a bulk
basis for broad demographic content. Individual use is not analysed.
In certain areas of this website we may ask you to provide
your name and contact details by registering for newsletters or participating
If you use this website to complete an online application
form or booking we will collect any personal information you provide on that
form, which may include your name, date of birth, gender, marital status,
address, email and telephone number. We will only collect the information
contained in that application form if you submit the form to us. If you log out
of the website or cancel the application prior to submitting the form, the
information you had entered will be automatically deleted.
Depending on the application made we may also collect credit
card or debit account details in order to provide you with our goods or
If you use the online feedback form we will collect and
record your name and email address, as well as any other information you
How we use your
We may use your personal information to administer our
services to you, manage our relationship with you, improve our services and
send you newsletters or other PTA related commuter information.
We will not use or disclose Personal Information, including
information collected using cookies, other than for a purpose made known to
you, a purpose you would reasonably expect, a purpose required, authorised or
permitted by or under any law, or a purpose otherwise authorised by you.
Sharing of your
We may provide personal information to third parties
including contractors who provide certain services related to the services of
the PTA. These services include but are not limited to information technology
support, electronic funds transfer services, credit card account processing and
related services, call centre support and production of cards.
We may also share personal information with related PTA
services including Transwa and Transperth.
Cookies are small files that store information on your
computer, TV, mobile phone or other device. They enable PTA to recognise you across
different websites, services, devices and/or browsing sessions. You can disable
cookies through your internet browser but our websites may not work as intended
for you if you do so. The cookie assigns you an ID which allows us to recognise
to your interests so users do not have to register each time they use the
PTA uses Facebook’s Pixel. Facebook Pixel is code that you
placed on our website. It collects data that helps us track conversions from
Facebook ads, optimise ads, build targeted audiences for future ads, and
remarket to people who have already taken some kind of action on our website.
By engaging with us via Facebook, you acknowledge and agree that you also
comply with terms and conditions of use of Facebook.
We may disclose personal information, such as email
addresses and subscription preferences, outside of Australia to third party
suppliers located in the United States.
When you provide your personal information to us, you
consent to the disclosure of your information outside of Australia and
acknowledge that we are not required to ensure that overseas recipients handle
that personal information in compliance with this Privacy Statement. We will,
however, take reasonable steps to ensure that any overseas recipient will deal
with such personal information in a way that is consistent with this Privacy
Use of personal
information for direct marketing
PTA may send you direct marketing communications and
information about our services. This may take the form of emails, SMS, mail or
other forms of communication. You may opt out of receiving marketing materials
from us by contacting us using the details set out below or by using the opt out
Our website may contain links to websites operated by third
parties. Those links are provided for convenience and may not remain current or
be maintained. Unless expressly stated otherwise, we are not responsible for
the privacy practices of, or any content on, those linked websites, and have no
control over or rights in those linked websites. The privacy policies that
so we encourage individuals to read them before using those websites.
Personal information is securely stored by us and by third
parties on our behalf. Firewalls and virus protection software are in place to
protect our systems and data.
All Personal Information that is no longer required to be
retained is destroyed or de-identified.