PTA Privacy Statement

Last Updated: November 2017

This Privacy Statement explains how the Public Transport Authority (“us” or “we”) collects, uses and discloses your personal information.

This Privacy Statement may change periodically, so please check back from time to time. For your information, the date of the last update to this Privacy Statement is stated at the top of this statement.

The personal information we collect and how it is collected

When you access this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

        • Your server address;
        • Your top level domain name (for example .com, .gov, .au, .uk etc);
        • The date and time of your visit to the site;
        • The pages you accessed and documents downloaded;
        • The previous site you have visited; and
        • The type of browser you are using.

This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.

In certain areas of the PTA’s website, we may ask you to provide your name, gender, date of birth and contact details by registering for the website or participating in surveys.

If you use the PTA’s website to complete an online application form or bookingwe will collect any personal information you provide on that form which may include your name, date of birth, gender, marital status, address, email and telephone number.We will only collect the information contained in that application form if you submit the form to us. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.

Depending on the application made we may also collect credit card or debit account details in order to provide you with our goods or services.

If you use the PTA’s online feedback form then we will collect your name, email address and Smartrider number.

We will record your e-mail address if you send us a message.

If you have purchased a Smartrider we will collect information relating to your use of public transport and travel concession details.

If you have purchased a SmartCommuter card we will collect information relating to your use of public transport and travel concession details.

If you use Smartparker we will collect information relating to your use of public transport parking facilities and motor vehicle registration details.

If you use the Transperth mobile application we will collect information as to your activity, location, telephone number and IP address.

 How we use your personal information

We may use your personal information to administer our services to you, manage our relationship with you, improve our services and send you newsletters or other PTA related commuter information.

We will not use or disclose personal information, including information collected using cookies, other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.

Sharing of your personal information

We may provide personal information to third parties including contractors who provide certain services related to the services of the PTA.These services include but are not limited to information technology support, electronic funds transfer services, credit card account processing and related services, call centre support and production of cards.

We may also share personal information with related PTA services including Transwa and Transperth.

Use of cookies

Cookies are pieces of information that a website transfers to an individual's hard drive for record keeping purposes. The cookie assigns you an ID which allows us to recognise you when you return to the website. We use "cookies" to deliver content specific to your interests so users do not have to register each time they use the website.


Personal information is securely stored by us and by third parties on our behalf.Fire walls and virus protection software are in place to protect our systems and data.

All personal information that is no longer required to be retained is destroyed or de-identified.